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2.02   BASIC CONCEPTS FOR SUSTAINABILITY  54  CHAPTER 4   MANAGING SUSTAINABILITY  102
 Three pillars: weak or strong?  54
 Triple bottom line & finance  55  4.01   WHAT’S SO SPECIAL ABOUT                104

 CSR–a diffuse term  56          SUSTAINABILITY?
 Footprints: measure it up  58   Two analogies                                   104
 When technology makes it worse  60  What gets us started?                       106
                                 Start with key projects                         107
 2.03   TRANSLATE IT INTO BUSINESS  62  An example of good management            109
 Materiality: what is relevant?  62  Strategy: deciding on action                111
 How about an industrial foam?  66
 A sustainable cup of coffee  67  4.02   MAKE IT WORK—A LOOK INTO THE TOOLBOX    114
 What makes banking sustainable?  68  Setting rules                              114
                                 Integrating into existing systems               116

 CHAPTER 3   UNDERSTANDING DRIVERS  72  Labels: signs for action                 117
                                 Indicators for change                           119

 3.01   RECOGNIZING STAKEHOLDERS   74  4.03   SET INCENTIVES FOR SUCCESS         121
 A brief look at stakeholders  74  Linking incentives to performance             122
 Who is relevant?  75            What about organizational readiness?            123
 Who has an impact?  77

                                 Why financial incentives fall short             123
 3.02   TRIGGER EVENTS  77  4.04   ON THE JOURNEY                                125
 A great disaster  78            Finding Mr. or Mrs. Right                       126
 A power struggle offshore  79   Ten tasks in three steps                        128
 Another tragic accident  80

                   4.05          ADDRESSING ORGANIZATIONAL BARRIERS              135
 3.03   KEY DYNAMICS FOR CHANGE   82  Status quo—on the road                     135
 The wakeup of the retail market  82  A sobering divide                          136
 Transformation of the energy sector  84  How can this be overcome?              137
 Can cars be sustainable?  87
 Risks on the radar  89
 About forerunners and laggards  91  CHAPTER 5   AVOIDING GREENWASHING           142


 3.04   NEGOTIATING INTERESTS AND  92  5.01   NEW TO GREENWASHING?               144
 FACING DILEMMA                  Why it´s not random                             144
 What determines power?  92      When overshooting fires back                    145

 Moving forward, together  95    Why brands need to watch out                    147
 When interests compete  97
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