Page 71 - UCSSW 4.1

UCS Stakeholders

Roles & Responsibilities

Senior Management CEO CFO COO
Business Issues • Overall Management • Financial leadership and planning • Daily operations of the company
• Business strategy & policy execution • Manages the financial risks • Company performance

CIO CTO CSO

• Manages IT and provides internal • Customer facing role • Security policy, governance and
technical resources • Responsible for delivering product compliance

and managing R&D

Mid Mgmt IT Director DC Manager Operations Team Project Team
Systems
• Personnel, training and • DC resources and • Day-to-day activities and • Manage projects and
motivation systems availability needs of the DC resource planning

• Telephony, Helpdesk

Lower Management Server Team Exchange Team Application Teams Database Team
Product Issues • OS updates • Spam and viruses
• Server Virtualization • Mailbox quotas • Application performance • Database performance
and availability and availability

Storage Team Networking Team Security Team Mainframe Team

• SAN/NAS storage, • LAN/WAN infrastructure • Secure access to network • Mainframe resources and
backup, replication and and Wireless resources availability
security