Page 45 - CHCS - Cisco Hosted Collaboration Solutions

Supporting Student Notes:

Additional Points:
Organizations with significant numbers of task workers, such as call centers, support staff, etc
Organizations with significant numbers of mobile users, contractors, temporary workers, remote and
branch offices, and partners
Organizations that have deployed or are considering collaboration and unified communications
solutions
Organizations struggling with or pursuing the following initiatives:

Capital cost of new IT initiatives
Enterprise Social Software
Geographically dispersed resources
Deployment and management complexity
Flexible or virtual workforces
BYOD or other device initiatives (tablets, smartphones, and so on)
Seasonal Fluctuations
Legacy Avaya Contact Center solution