Page 57 - PowerPoint Presentation

Services Process Improvements

• Resource assignments and appropriate use of technical resources
• Skills development and management
• Utilization metrics
• Resource allocation expectations

(many cloud projects are shorter term and are often delivered remotely, therefore
resources are often deployed on multiple projects simultaneously)

• Pricing

(the process for pricing services in a cloud model are typically more dependent
on SLAs vs. time and materials)

• Statement of work development and change management are
often critical to profitability