Page 219 - HBR's 10 Must Reads 20180 - The Definitive Management Ideas of the Year from Harvard Business Review

INDEX

Kaplan, Robert S., 69–91 Napster, 161
Kapoor, Rahul, 53–67 Nasdaq, 165
Kelly Services, 100, 105 Netflix, 11–12
KPMG, 100 Netscape, 161
noise, 23–36
Lafley, A.G., 1–14 audits, 28–30
Langer, Bob, 171–190 versus bias, 26–28
licenses, 180. See also patents cost of, 24–25
Lovenox, 177 judgment calls and, 24, 25, 29–30
judgment tools and, 35–36
M&Ms, 15 prevalence of, 23–24
management procedures to reduce, 35–36
diversity in, 133–134 reasoned rules, 32–34
performance (see performance social biases and, 26, 31, 36
management) types of, 31
scientific, 114 using algorithms to reduce, 32–35
Theory Y approach to, 96 nonconformity
women and minorities in, 147 assessment of, 128–129
managers constructive, 114, 116–131
diversity, 145, 146–147 disconfirming evidence and,
engaging in promoting diversity, 126–127
139–141 dissenting views and, 126–127
mentoring by, 140 egocentrism, 125–126
Mars (candy company), 15 job rotation and, 123
Martin, Roger L., 1–14 job structuring and, 123–125
McGrath, Rita Gunther, 13, mission statements and, 120
14–21 novelty and, 123–124
McGregor, Douglas, 96, 98, 104 peer pressure and, 130, 131
McKinsey’s War for Talent project, personal commercial mission
97, 105 statements and, 120
medical research, 171–190 personal growth and, 124
Medtronic, 110–111 reflection and, 118–119
Merrill Lynch, 133, 147 social pressure, to conform, 114–115
middle class, 152. See also class strengths, of employees and, 120–121
divisions
minority workers, 133–137, 139–141, Obamacare, 152–153. See also class
143, 145. See also diversity divisions
programs Osteria Francescana, 121, 124, 126
Momenta, 177, 186
Morgan Stanley, 133 P&G. See Procter & Gamble
Morning Star, 120, 124–125, 130 Pal’s Sudden Service, 119–120,
Myspace, 7, 8, 115 122, 123, 127

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