Page 220 - HBR's 10 Must Reads 20180 - The Definitive Management Ideas of the Year from Harvard Business Review

INDEX

patents, 178, 180 Priceline, 161
PepsiCo, 1–2, 15 problem solving, by employees,
performance-based pay, 96–98, 119–120
103–107, 110 Procter & Gamble (P&G), 10–11, 15,
performance management, 93–111 17–18
agility and, 99, 101 product design, for habit, 9–10
annual reviews for, 93–94, 99–101 product development, 101
business goals and, 106 product innovations, 2
challenges, 103–110 professional consistency, 23–25,
employee development and, 29–30, 35–36
96–98, 100–101 progressives, 152–154. See also class
employee goals and, 102, 106, 130 divisions
employee rewards and, 106–107 Prokesch, Steven, 171–190
evolution of, 95–100 purchase decisions, 3–5, 14–21. See
feedback and, 103, 108–110 also customer loyalty
forced-ranking system, 97–99, 105 PwC, 100, 105, 111
fundamental attribution error, 100 pyramid search, 42–43
halo effect, 109
legal issues, 107–108 racism, 155. See also class divisions
merit pay, 96–98, 103–107, 110 radio frequency identification
merit rating system, 95–96 (RFID) chips, 58–59, 61
organizational structure and, 98, Republican Party, 149–150, 154.
105 See also class divisions
peer feedback, 110 research approach,
poor performance and, 107 multidisciplinary, 172, 180–183
qualitative assessments, 109 research, medical, 171–190
reasons to eliminate appraisals in, researchers, 179–180, 184
100–103 Ritz-Carlton, 122, 130
rethinking, 93–95, 102, 110–111 Rosenfield, Andrew M., 23–36
teamwork and, 101–102 rural areas, 153–154. See also class
Theory Y approach to, 96 divisions
performance ratings, 137–138
Pisano, Gary P., 175, 187, 188 Samsung, 9
Pixar Animation Studios, 122 Samsung Galaxy S5, 12–13
platform technologies, 176–178 Schibsted, 19
Polaris Partners, 173, 177, 187 scientific research, 171–190
police, 155. See also class divisions Sears, 101
poor, 152–153. See also class Semco Group, 130
divisions semiconductor industry, 57
population-based payment. See sexism, 151–152. See also class
capitation divisions
Porter, Michael, 2, 13, 69–91 Sharp, 125

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