Page 216 - HBR's 10 Must Reads 20180 - The Definitive Management Ideas of the Year from Harvard Business Review

INDEX

bundled payments, 69–70, 71, 74–91 commercial development, 174,
benefits of, 87–91 179–180
challenges in transition to, 79–87 competitive advantage
competition and, 87–88 habits and, 17
conditions for, 74–75 innovation as source of, 101
cost information and, 85 nature of, 2–3, 13, 16
cost reduction from, 78–79 purchase decisions and, 3–5
defining and implementing, 82 sustainability of, 7, 13–14, 19–20
overtreatment and, 86 conformity, 113–116, 127–131
patient outcomes and, 84–85 constructive nonconformity, 114,
providers and, 83–84, 85–86, 88 116–131. See also nonconformity
successes of, 80–81 consumers
transformation of patient care decision making by, 3–5, 14–20
and, 76–79 “jobs to be done” theory, 20–21
business strategy, 13, 101 motivations of, 20–21
business transformations, 18–19 continuous feedback, 103,
108–110. See also performance
capitation, 69–74, 79, 89, 90–91 management
Cappelli, Peter, 93–111 contracts, 157–158, 167–168, 169
career conversations, 102 Corning, 175
Catmull, Ed, 122, 126 corporate research, 174–177, 188–189
Centers for Medicare & Medicaid Covidien, 111
Services (CMS), 69, 80–81 creative destruction, 53, 58, 59,
Chain.com, 165 60, 65
challenges, 122–125 creativity, 118, 126
charts, 38, 50–52. See also cross-training, 142, 144
visualizations cumulative advantage, 2, 5–14, 18
Chicago Board of Trade, 127 brands, innovating inside and,
Christensen, Clayton, 16, 20 10–12
class divisions, 149–155 communications, simple and,
Clinton, Hillary, 150–152 12–13
CNET, 161 design, habit-forming and, 9–10
coaching, 100, 110 early share advantage and, 8–9
Coca-Cola, 1, 2, 141 pricing strategies and, 8, 9
cognitive biases, 26, 31, 36, 108 rebranding and, 1–2, 10, 14
cognitive dissonance, 139, 140 share leadership and, 5
Cognizant, 20 customer loyalty, 1–14
co-innovations, 55–56, 64 customer service, 101–102, 119
Coke. See Coca-Cola
college recruitment programs, 139– data visualizations, 37–52
141, 144, 145 declarative, 40–41
Colorcon, 93 everyday, 50–52

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