Page 11 - Superion Sales

SUPERION – Sales Playbook

Important Points
Many public safety agencies purchase CAD, RMS and Mobile from one vendor. These seamless integration
of these systems is so important that this has become a common practice. However, there are numerous
public safety agencies that use different vendors for each product area. This happens because:
• The agency only had enough money budgeted to purchase one component.

• Diverse purchasing units exist.
For example, within the State of Washington, the communication centers are independent and purchase
the CAD/911 software they prefer. Then the individual municipalities for which they dispatch, purchase
their own mobile and RMS software.

Municipality Groups

Often, two or more cities and/or counties will work together to enhance their data sharing capability. Two
forms of data sharing include:

• Consortiums: Multiple agencies that act as one entity from a legal standpoint when selecting a
software vendor. They execute one contract with one vendor for all participants.
• Informal Groups: Multiple agencies that act as one entity, but they execute individual contracts and
may or may not make decisions at the same time.

Software Information

Superion Public Safety software includes:
• Computer Aided Dispatch (CAD)
• Records Management System (RMS)
• Mobile
• Jail Management System (JMS)

CAD (911 Communications)
CAD software is used by the communications center staff (dispatchers/ 911 operators/ telecommunicators)
and is a primary port through which data enters the system. When 911 calls are placed, they are answered
in the communications center. Dispatchers talk with the citizens and then communicate the citizens’
situations to emergency responders (police, fire, ambulance). This communication occurs by a combination
of voice and data communication between the CAD system and the Mobile system in the cards (or hand
held units.)
Communication centers are run either by a civilian communications manager or a sworn captain,
lieutenant, or sergeant. These centers are also called PSAPs (Public Safety Answering Points) and most have
been using an automated software system for quite some time. However, you may find that the smaller
agencies aren’t using a CAD system yet. Instead, dispatchers may still communicate with the patrol cards
via radio (similar to a walkie-talkie).

3/8/2018

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