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SUPERION – Sales Playbook

Industry Knowledge

This section contains general overview information of local government agencies and/or departments.
More information about other companies that compete in this market is available in the Competitive
Intelligence Content Library within Salesforce. Using the “Internal Use Only” tag, you can find competitor
overviews, executive summaries and sales presentations.

2.1 Public Safety & Justice

Generally, counties have Sheriff’s Offices while cities, villages and towns have Police Departments. Most
often the Sheriff’s Office staff and the Police Department staff perform the same functions (or very similar).
While Sheriffs are elected officials, Police Chiefs are appointed by the mayor or city administrator.
Employees are a mix of sworn (Chief, Captain, etc.) and non-sworn (civilian) personnel.

Variations to this common scenario occur by state. For example, counties in some states have the county
Sheriff and a county Police. While in other states, neither the Sheriff nor the Police, manage the 911
communication center – it’s a completely separate, independent entity.

Common Goals of Public Safety and Justice Departments
• Provide for the safety of citizens and improve public service
• Comply with municipal, state and federal laws
• Increase departmental efficiencies

Public Safety Department Structure
In general terms, both the Sheriff’s office and Police departments are structured into four sub-categories or
sub-departments:
• 911 Communication Centers
• Records Management
• Mobile/Field Reporting (used by patrolmen in the field)
• Jail Management

Additionally, each state requires that interfaces be written between
our software and the state’s software. This is a state requirement and is
different for every state. It can be complicated to write, which is why
ONESolution is not yet operating in all 50 states. The outline below fits
most counties (Sheriff) and cities (Police).

3/8/2018

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