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SUPERION – Sales Playbook

Maps are heavily used by the communication center. When 911 calls come in from a landline, the origin of
that call appears on a digital map. Cell (mobile) call locations can now also be determined via technology
that can decipher details from the tower that transmitted that call. Maps are also used in conjunction with
Automatic Vehicle Locator (AVL) software to allow the 911 center to see where patrol cars are driving
throughout the jurisdiction.

Communication centers have common traits. They consist of anywhere between 2-50 computer consoles,
with 2-4 screens per console and dispatch operations sitting at each console. The dispatchers continually
answer 911 phone calls and transmit information to appropriate responders. They also receive information
back from the responders. This is a very high pressure, highly intensive environment that continues 24
hours a day, 7 days a week.
Communication departments can be unduly burdened due to inefficiencies that can be offset by our
software. These inefficiencies are most frequently related to:
• Lack of smooth and/or fast communication between the dispatcher and the emergency responders

• Lack of efficient and accurate maps
The CAD system is a leading product when it comes to Police or Sheriff’s interest in purchasing our
products.

RMS
The Records Management System provides a central database to enter, store and access information
regarding people, locations and property. Information collected during 911 calls and by responding
personnel is stored in the RMS. Additionally, many documents and non-call related information, such as
officer demographics, officer training, off-duty schedules, etc., are stored in the RMS. Records
departments are run by a civilian records manager or a sworn captain, lieutenant, or sergeant.
Records management software is frequently used by investigative/detective teams to help solve cases and
initiate preventative policing. Our software helps them accomplish those goals by offering analytics, which
comes in many forms including Link Analysis. Using Link Analysis, investigators can find common threads
between people, dates and events, to determine if there’s a
pattern or connection.
The Records Department is accessible to citizens via phone or
in person (often in the police station lobby) so copies of official
documents can be obtained.
Records departments can be unduly burdened due to
inefficiencies, which can be offset by our software. These
inefficiencies are most frequently related to manual
manipulation of paperwork: officers’ reports that are written in
the field after a citizen involvement – arrest, etc. and then have
to be documented in records, papers pertaining to any case,
etc.

The Records Management System can be a leading application
related to Police or Sheriff’s interests in our products.

3/8/2018

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