Page 277 - Binder

Nomination Recognition 2017

Report by Individual Nominee

CATEGORY: CUSTOMER FOCUS

NOMINEE NOMINATOR DEPARTMENT
Nancy Lentz Stephanie Bock Regulatory Affairs 600650

Describe the situation or event related to the individual's or team's performance.

There are too many different situations to choose from.
Nancy consistently approaches every email, phone call or meeting with a priority focus on her many customers
including internal GOJO employees, sellers and distributors, end user customers, regulatory agencies and
health inspectors.
Nancy helps everyone work through an unknown or new situation with care and enthusiasm. She is quick to
provide guidance and just as quick to follow up on a topic even when she does not have an immediate answer.
Nancy has the unique ability to wear both a regulatory and business hat while employing 'how might we'
thinking...

Describe in detail the individual's or team's notable behaviors.
Nancy embodies a can-do, will-do attitude. She is matter-of-fact, yet sympathetic. She always seeks to provide
more than one answer or approach.
Nancy consistently sees a situation or issue from multiple customer lenses and uses a whole systems
perspective to guide teams and projects.

What were the results of the individual’s or team’s behaviors?

New business opportunity with large foodservice restaurant chain due to relationship development efforts with
food safety director.
Multiple state approvals for PURELL Surface Spray specifically for use in daycare centers.
Regulatory insight development to inform Healthy Places Innovation Strategy and Roadmap work.
Consistent, rapid responses to customer inquiries.
Clear guidance and scenario planning to support marketing communications strategies and tactics.

CONTRIBUTORS:
Stuart Webster, Jason Roche

rptIndividualNomination Tuesday, February 13, 2018 277