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Nomination Recognition 2017

Report by Cross Functional Team

CATEGORY: CROSS FUNCTIONAL TEAM AWARD

PROJECT: TRAINING & NATIONAL ES DEMO KITS

CATEGORY: CUSTOMER FOCUS

NOMINATOR: Barbara Fox
SPONSOR:

LEADER: 4861

PROFILE:
Describe the situation or event related to the individual's or team's performance.
In an effort to be Customer Focused this team exhibited patience, while
communicating with both internal and external customers throughout the project.
From the many departments at the plant (Pilot Plant, Packaging, CNS, Global
Sourcing, DC, QA Release, QC Incoming) to the outside contractors (C Care-
Baltimore MD, WestRock-Cincinnati Oh, Integrated Marketing Technologies-
Brunswick OH) who built our products to meet the end user needs for learning and
understanding or our new PURELL SOLUTION? launch! Strategic Thinking, Project
Management and out of the box thinking were critical for meeting the launch
deadline and the required high level of sales field expectations

Describe in detail the individual's or team's notable behaviors.

There were numerous obstacles that arose during this project, starting with the fact
that all soap formulas were not approved to be made in Mix and the team had to put
a plan in place to produce the tabletop CRT and BAK formulas for the kits in the
pilot lab, which was the largest quantities produced for pilot plant on any launch -
over 35,000 lbs. of formula. The 500 training kit bottles had to be filled by hand with
the tabletop filler, labeled by hand and packed out in the offline with a cardboard
version of the suitcase. Then shippers were hand labeled and manually shipped
outside the system through FEDEX.
Global Sourcing team members, had to find a Contract Manufacturer (CM) to
produce 42,000, 222ml tabletop bottles that met GOJO quality standards, because
we had no fill line at the MC that could fill the bottles and the current CM that filled
these bottles, did not have capacity to produce this volume either. Once the filling
site was secured, the team had to strategically find a packout facility that could
handle over 450 pallets of components and produce the 7000 suitcase kits. This all
occurred when the hurricane hit in Texas and suitcases were being trucked from the
west coast, which created another delay. The team then found alternative route for
suitcase delivery and shifted gears to route pallets via train through the Chicago hub.
After working through these obstacles, the team had to get through one last
complication without interrupting customer orders; which was the collar on the ES8
that was found to have a potential quality issue and needed replaced. The
completed suitcases needed reworked and a plan was put in place to block them
from shipping and reworked for customer orders within a four-day period with no
backorders.
The team continued patience and Customer Focus from start to finish; worked
through many challenges to stay Customer Focused and meet launch needs.

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