Page 29 - Hive 28 March 2019

EXCELLENCE THROUGH OUR PEOPLE, PROCESS AND PERFORMANCE

Excellence Relationships Teamwork Pride

NORTH WEST

“Northern Facilities took large steps forward in 2018 by increasing
performance in all areas of the business. We saw client retention at
98%, expansion of our existing services, returning clients and more
importantly the addition of new clients...

These positive steps forward only happen with the due diligence and hard
work of our staff from answering calls 24/7 through to the point of delivery on
site. This is coupled with working together to deliver a service to our clients’
expectations along with the added bonus of subsequently being recommended
to others. This was further supported by the end result of the ever improving
internal and external KPIs and SLAs.

Stability with the retention of clients has been further boosted with a number of
additions including; Sense, Slater & Gordon, DHL, East Midlands Trains and the THE COVE, MORECAMBE interventions from an experienced
return of Merseyrail. We also saw the added expansion of Stena Line, with the In December 2016, Lorne Stewart Multidisciplinary team which includes
cleaning services and full catering services within Equitix at Lancaster PFI. started a major upgrade at Psychiatrists, Psychologists, Support
Lancaster Care Trust and Equitix. Workers, Nurses, Occupational
2018 wasn’t without its challenges but has set a high standard. This can be Therapist, Dietician and Social
seen in the year end results which were up in all areas including turnover, The Cove is an 18 bed in-patient Workers.
profitability and cash collection from previous years. With further team service for young people aged
development and a clear focus on the targets for 2019, we have received 13-18 years from Lancashire. Over the past 18 months
further support/investment by the company with the strengthening of both the The facility offers an assessment, Lorne Stewart have upgraded anti- 27
Project and Business Development Teams. This will bring further opportunities planned treatment and intervention barricade doors, heating, flooring,
throughout 2019 and beyond. We will be focussed on increasing our new service which supports young bedroom furniture, lighting, pathways
client base and this will involve an all-round approach including business people with severe mental health and resin bond to the court yard and
development, improving our connections and utilising contacts through new issues, who can no longer be safely the painting to the entire facility.
engineers. This will help us to gain a better market share for the Region and and effectively managed in their
grow the technological capabilities of the team overall.” own home or community setting, Michelle Hawkyard, Senior Property
and need a specialist inpatient Services Manager; has told us that
Andy Vickers service. the work and the environment we
Operations Director, North West have completed goes a long way
Lorne Stewart Facilities The service provides a wide range to help the patients in their recovery.
of psychological, medical and social

VIRGIN TRAINS WEST COAST
We are delighted to be continuing
our partnership with Virgin Trains
West Coast who have extended our
contract maintaining their Facilities
Management.

Virgin Trains is one of the largest
train companies in the UK, operating
the West Coast Franchise since
January 1997. They provide more
than 1,600 services a week, calling at
150 stations from London Euston to
Inverness.

We are responsible for maintaining
a range of mechanical, electrical
and building related assets, grounds
maintenance, white lining, energy,
projects, cleaning and providing all
Helpdesk Services.