Page 31 - Hive 28 March 2019

EXCELLENCE THROUGH OUR PEOPLE, PROCESS AND PERFORMANCE

Excellence Relationships Teamwork Pride

SOUTH

“London and South East Facilities Services continued with our journey
throughout 2018 to create opportunities for business growth with a focus on
strengthening our forward looking pipeline...

We also saw the retention and growth of our contract with BUPA Cromwell
Hospital. This was against some very strong competition but the proven track THE GLEBE the Slone Square area of South West
This year Lorne Stewart Facilities
record of the team and a willingness to work in a collaborative and open were awarded the FM contract for London, was an old School and has
partnership saw us retain the contract, as well as taking on additional service the apartments at The Glebe, a undergone a major refurbishment
lines within the new scope. managed by Lorne Stewart
high-end residential property,
providing an opportunity for Engineering and Construction
One of our key drivers was to promote the success of our business. This has homeowners of extraordinary which demonstrates our ongoing
created a number of future opportunities. Lorne Stewart have a good reputation magnitude. The Glebe, located in collaborative approach to in-house
within the industry and this is important as this will aide attracting potential delivery from install to maintenance.
new customers. Indeed we are seen as a strong Technical FM organisation and
often called upon as trusted advisors.
2018 wasn’t without its challenges. We reviewed contracts in line with our
ongoing strategy and where appropriate we made contractual decisions to
ensure the business continues to grow profitably.

Utilising the power of our brand and technical capabilities, we worked with our
colleagues within Lorne Stewart Engineering to provide support on a number of
fantastic properties such as The Glebe.
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Having moved into 2019 with continued investment, there is a focus on
business growth and continued contract retention. One of our key market
sectors being property managing agents, where we can use our expertise in
technical services to deliver on our core hard FM capabilities. Also with our
long standing track record within the health care sector we will continue to
target this area. It is important that we also continue to support Lorne Stewart
engineering which will deliver other opportunities throughout 2019.”
Ian Croxford
Operations Director, South
Lorne Stewart Facilities

BUPA CROMWELL HOSPITAL
A key contract renewal commenced
in April 2018, where Lorne Stewart
Facilities business has continually
supported one of the most
internationally renowned private
hospitals in London’s Kensington
and Chelsea.

The hospitals within the private
sector, offer treatment to both
adults and children and have done
so for over 10 years. This was
formally a Rotary Contract. The
contract retention has been key for
the London business unit, providing
FM services to the healthcare
division.