Page 22 - Creative Ebook

OpenText Document Change Control for Content Suite

by KineMatik Use Case

Life Sciences

Company: Global Diagnostic Organization

Locations: US, UK

State of Play

• Used Lotus Notes to manage and control the creation,

review and obsoletion of technical support

documentation

• There was a disconnect with rest of the organization

regarding document control which resulted in higher

management costs

• Out of date revisions available to field service operators

• Business owner is the IT department

• Users are in field support
Impact/Value

Requirements • Single, centralized content management system. A single source of

truth for controlled content

• Use the company wide de facto ECM with a new • Now have a defined process to distribute controlled content in
document management workspace to generate tech defined folders for each department with appropriate permissions

support content including instruction manuals, FAQs and • Options to define content for offline use which can be
more automatically updated when synchronized with the Content

• The content that is distributed to the field needs to be Management System

controlled using a defined lifecycle • Easy to use and configure which increases user adoption and

• Content is accurate and available for offline access saves deployment and training time

• Instructions on how to use these support assets needs • Time savings using search templates to easily locate all controlled

to be sent to the relevant support team members technical support documentation

• Easily accessible using only search capability