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2013 – 2014 | Mattress Factory Museum| Archives + Registrar Graduate Assistant | Pittsburgh, PA

• Processed special collection of artist files containing manuscripts, photographs, slides, analog + digital media,
ephemera, and institutional records of exhibited installations utilizing DACS and MARC metadata standards.
• Digitized archival holdings for web-based display through Collective Access platform.
• Provided authority control and updated collection records during catalog migration.
• Monitored environmental conditions of artwork collections in accordance with IPI standards.
• Executed condition reporting + loan agreements as recommended by RC-AAM.
• Conducted research and oral history transcription to support museum projects, publications, and social media
presence.

2011 – 2014 | ModCloth | Production Support Analyst | Pittsburgh, PA
• Promoted to production support role after managing team of system analysts and fraud prevention specialists.
• Provided Tier-II support for all applications and users across remote working environments: triaged all technical
issues; determined root cause and solutions; developed, vetted, and communicated workarounds; analyzed and
solved data issues as needed.
• Held administrative controls over 400+ user accounts, application permissions, and software packages.
• Actively participated in the development and launch of new software, including: project planning, user
experience, quality assurance, workflow documentation, training, and migration.
• Proven understanding of Oracle business applications, database management, and SQL programming language.

2010 – 2011 | Carnegie Library of Pittsburgh | Library Assistant | Lawrenceville, PA
• Acted as interim department manager at the branch level overseeing material accessioning, youth programming
and community outreach, reader’s advisory, and PC troubleshooting, while collaborating with organization
leaders across the Carnegie system.
• Created all youth programming with consideration of the Pennsylvania Academic Standards and contributed to
the Pennsylvania Head Start Program within the Lawrenceville service area.
• Assisted patrons in identifying, locating, and checking out appropriate materials.
• Supervised library volunteers and page positions.
• Served as Community Representative to the Arsenal Elementary School Board.

2007 – 2009 | Cuyahoga County Public Library | Public Service Assistant | Garfield Heights, OH
• Provided comprehensive reference services using online databases, CCPL catalog, OCLC World Cat, accredited
websites, and print sources.
• Developed, managed, and maintained age-appropriate educational youth programs in accordance with ALA’s
early childhood literacy skills and the Ohio Academic Content Standards.
• Created promotional displays and publications.
• Contributed to department maintenance and collection development using Millennium ILS.

2005 – 2007 | BGSU Music Library + Sound Recordings Archives | Listening Center Clerk | BG, OH
• Facilitated patron access to closed collections of rare phonograph records, tapes, manuscripts, sheet music, and
all technical sound equipment through reference, clerical, and circulation services including interlibrary loan
processing and research assistance for visiting scholars.
• Oversaw the scheduling and use of graduate and faculty listening rooms.
• Processed and cataloged library materials and archival holdings according to unique classification standards;
deaccessioned materials when appropriate.
• Transferred analog and digital recording media as needed.
• Supported donor relations as well as the conservation efforts of old and damaged sheet music and recordings.

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