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• Strategic Thinker – Proactively developed long-term Strategic and Master Plans to guide the growth of
sophisticated organizations towards innovation, financial and operational sustainability. I also made
use initiated data-driven decision-making culture and processes.

• Customer Service – Worked with a diverse portfolio of customer classes --with often competing
interests-- and championed various initiatives to instill a new culture, demonstrating that “Customer
service is not a department; it is our commitment to our rate payers”.

• Relationships – Developed and maintained collaborative relationships with a variety of stakeholder
groups and arrived at win-win solutions to growing challenges on various fronts.

• Diversity and Equity – Lead nation-wide water industry initiatives to promote true diversity programs
and activities and developed related performance measures.

• Strong Political Acumen – Served as an elected official (School Boards), which was a valuable
experience in acquiring the skills necessary to carefully navigate through dynamic political
environments.

• Communication – Experienced public speaker and effective communicator with internal and external
customer groups to improve the image of my utility and to serve the broader City’s and Regional
interests.

I believe my broad water utility and engineering consulting experience, my AWWA involvement, and leading-
by-example, can help make San Diego Utilities Dept. become a world-class organization. Thanks again for
your consideration, please don't hesitate to contact me if you have any questions or need to discuss further.

Regards,

Yasser Abouaish, P. Engr.

Mobile (720) 403-6610