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The Habitude Warrior

Way of Success

-by Speaker Erik “Mr. Awesome” Swanson

Many people ask me what my secret to success is. It’s simple. It’s YOU! You are the secret to my success.
What I mean by that is the fact that I could never do any of my habits and attitude work without you,
your support, and your willingness to learn and grow. I truly thank you for that! So, really… what is the
secret to success? I’m here to tell you that success is derived simply by your ability to harness the best
habits and attitudes throughout each and every day of your lives. Difficult to do… yes, but well worth
it once you harness what I call Habitude Warrior Techniques. I’ve included some of my favorite ones to
share with you to build your success in your business as well as your personal growth!

Habitude Warrior “Customer your customers who are there for with a question, we of course
Service 5 Golden Rules” the long run with you and build answer the question and find the
that long-term relationship. solution… and then as an added
There are ‘Customer Golden bonus, we let them know we
Rules’ that we instill in our teams 2) Customer Service is everyone’s would like to give them a gift and
within my companies. These job within your company! It’s one send that over to them simply for
rules are never to be broken. You of the biggest pet peeves we hear reaching out to us. You can gift
should incorporate these as well from clients. They say that they them an extra E-book you may
and watch customers flock to you, were simply not treated well when have, or a special training video
rather than to your competition. they called in. Or, one of the team program that you have tucked
members said that it wasn’t their away for a rainy day. The secret
1) The Customer is ‘most of the area to handle that particular is for you to always have an extra
time’ always right! You may be issue. We suggest that you train gift in your back pocket for them.
thinking this may be a typo. No, every single one of your team They will start to feel GREAT about
no typo. What we have found is members to take responsibility calling you and leave the phone
that about 80% to 90% of the time, and ownership, as if it were their conversation feeling all warm and
we will side on the customer’s company. fuzzy inside. That’s exactly what
wishes. But, there’s always a small you are striving for. People tend
percentage of customers who you 3) Bonus your customers every to forget what you said or do, but
simply need to hold your ground time you connect with them! they always remember the way
with and stick to your guns and Once we adopted this concept, you made them feel!
your company policies in order we kept hearing that it was one
to not allow certain customers of the main reasons why the 4) Be a QUICK responder! We
to walk all over you. Sometimes, customer picked our company have a rule to connect with the
letting some of these customers to spend their hard earned time customer as soon as possible
go is actually a breath of fresh air and money with. Each time our to acknowledge them and their
and allows you to focus more on customers call in to our company concern.

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