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PROPRIETARY AND CONFIDENTIAL DRAFT 28/Feb/03

2.37 Text Message is not Received by Your Digital Telephone
Chapter 2: Troubleshooting Procedures

2.37 Text Message is not Received by Your Digital Telephone

1. Text message is not received by your digital telephone.
Yes No
↓ → Go to “Final Actions” on page 2-7.

2. The telephone is a digital telephone.
Yes No
↓ → Use a digital telephone. (The telephone must be digital for the
electronic notification to work.) If this solves the problem, go to
“Final Actions” on page 2-7. Otherwise, go to step 3.

3. The cellular telephone service provider supports text messaging.
Yes No
↓ → Use a service provider that supports text messaging. If this
solves the problem, go to “Final Actions” on page 2-7.
Otherwise, go to step 4.

4. The telephone is activated to receive to receive text messages.
Yes No
↓ → Activate your telephone to receive text messages. If this solves
the problem, go to “Final Actions” on page 2-7. Otherwise, go to
step 5.

5. The address in the “Electronic Notification Web Page” is the correct
address for the telephone.
Yes No
↓ → Type in the correct address for the telephone. Refer to
“Configure Electronic Notification” on page 1-89. If this solves
the problem, go to “Final Actions” on page 2-7. Otherwise, go to
step 6.

6. The telephone is powered on.

Yes No
↓ → Turn the telephone’s power on. If this solves the problem, go to
“Final Actions” on page 2-7. Otherwise, go to step 7.

Page 2 - 42 MedPlus TotalAlert™ Alarm Network Operation and Maintenance Manual (man291ra)