Page 779 - Med Plaza and Cancer Center

PROPRIETARY AND CONFIDENTIAL DRAFT 28/Feb/03

2.35 Browsing by Using the IP Address Works, but Browsing by Using the Device Name Does Not
Chapter 2: Troubleshooting Procedures

2.35 Browsing by Using the IP Address Works, but Browsing by
Using the Device Name Does Not

1. Ensure that you are using the correct Device Name. You are using the
correct Device Name.

Yes No
↓ → Type the correct Device Name in your Internet browser’s
address window. If this solves the problem, go to “Final
Actions” on page 2-7. Otherwise, go to step 2.

2. Notify the facility’s Information Systems personnel to verify that Netbios
Name Lookup over TCP/IP is enabled in your Internet browser’s options.
Netbios Name Lookup is enabled over TCP/IP.

Yes No
↓ → Enable Netbios Name Lookup over TCP/IP in your Internet
browser’s options. If this solves the problem, go to “Final
Actions” on page 2-7. Otherwise, go to step 3.

1
3. Verify that “Client for Microsoft® Networks” is installed on your
computer. “Client for Microsoft® Networks” is installed.
Yes No
↓ → Install “Client for Microsoft® Networks.” If this solves the
problem, go to “Final Actions” on page 2-7. Otherwise, go to
step 4.

4. If the problem still exists, call Hill-Rom Technical Support at
(800) 445-3720.

1. Microsoft® is a registered trademark of Microsoft Corporation.

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