Page 780 - Med Plaza and Cancer Center

PROPRIETARY AND CONFIDENTIAL DRAFT 28/Feb/03

2.36 While Browsing the Master Alarm, Area Alarm Modules are not Accessible
Chapter 2: Troubleshooting Procedures

2.36 While Browsing the Master Alarm, Area Alarm Modules are not
Accessible

1. While you are browsing the Master Alarm, you cannot use the jump link to
go to Area Alarm Modules.

Yes No
↓ → Go to “Final Actions” on page 2-7. 2

2. Type in the word Area followed by its serial number in your Internet
browser’s address window, such as Area26453. The Area Alarm cannot be
browsed.
Yes No
↓ → If this solved the problem, go to “Final Actions” on page 2-7.
Otherwise, go to step 3.

3. The Ethernet is connected properly.
Yes No
↓ → Ensure that the Ethernet is connected properly on the Area
Alarm Network Communications Board (refer to procedure 4.25
on page 4-68). If this solves the problem, go to “Final Actions”
on page 2-7. Otherwise, go to step 4.

4. Check the LEDs on the Area Alarm Network Communications Board. See
“Area Alarm Module” on page 4-26. The LEDs that indicate whether the
alarms are communicating are flashing at a steady rate.
Yes No
↓ → Call your facility’s Information Systems personnel to fix the
problem. If they fix the problem, go to “Final Actions” on page
2-7. Otherwise, go to step 5.

5. If the problem still exists, call Hill-Rom Technical Support at
(800) 445-3720.

MedPlus TotalAlert™ Alarm Network Operation and Maintenance Manual (man291ra) Page 2 - 41