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PROPRIETARY AND CONFIDENTIAL DRAFT 28/Feb/03

2.37 Text Message is not Received by Your Digital Telephone
Chapter 2: Troubleshooting Procedures

7. The telephone is in a physical location where a signal can reach. (For
example, the telephone is not in a tunnel.)
Yes No
↓ → The text messaging will only work in environments where
portable telephones will work. Move the telephone to different
physical location. If this solves the problem, go to “Final
Actions” on page 2-7. Otherwise, go to step 8. 2

8. The telephone has enough memory to receive another text message.

Yes No
↓ → Clear the text messages that you longer need from the
telephone’s memory. If this solves the problem, go to “Final
Actions” on page 2-7. Otherwise, go to step 9.

9. The telephone is available to receive a text message.
Yes No
↓ → If the telephone is busy with a voice call, it cannot receive a text
message. Stop the voice call on the telephone. If this solves the
problem, go to “Final Actions” on page 2-7. Otherwise, go to
step 11.

10. Contact cellular telephone service provider. The problem is with the
service provider’s system. After the service provider has fixed their
problem, try to page the digital telephone again. The problem is solved.
Yes No
↓ → Call Hill-Rom Technical Support at (800) 445-3720.

11. Go to “Final Actions” on page 2-7.

MedPlus TotalAlert™ Alarm Network Operation and Maintenance Manual (man291ra) Page 2 - 43