Page 67 - 633 102 Professional English for Pharmacists E-Course book

2. Communication skills

It includes interpersonal skills, body language, aggressive or assertive communication. If
you are aggressive to your group or colleague, it might scare other people to say something. In
contrast, If you are just very kind and very soft spoken, people will feel like you are not confident.
Therefore, body language does show the way that people carry themselves which influences their
image that other people see. Balance is needed and politeness should be used. When you want
to say something, you have to stay calm and wait until it is your turn then raise your hand and say
what you want to share.

3. Knowledge

It includes subject matter, relevance, and depth.
● Do you have knowledge to say?
● Do you do homework before coming there?
The experience based, subjective and opinion information doesn’t count.

4. Leadership

It includes giving direction to the group in terms of content.
● Do you have the leadership and direct people?

Leaders should give an equal importance to all participants and let them try to express
their opinion.

5. Analytical skills

It includes thinking logically and rationally.
● Do you have analytical skills?
● Are you saying in the logical flow?

People who are jumping around and have no conclusion at the end will make other people
feel bored. They can not catch up with any point that the speaker wants to say. The way to get
attention and make logical thinking is just trying to begin with one key word then try more words
later on. Moreover, sync them before you speak and do not lose the point that you want to say.

6. Persuasion skills

It includes the ability to convince other participants without being aggressive. Persuasion
is the way that people speak to win others heart, to make others move and make them want to
joy.

7. Creativity

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