Page 19 - Studer Group Document

TYPES OF INTERVIEW QUESTIONS

BEHAVIORAL-BASED

Behavioral-based questions focus on specific experiences. There are several

categories of behavioral-based questions:

CONTRIBUTING TO TEAM SUCCESS

 Tell me about a time you put the team needs ahead of your own?

 Tell me about a time when you supported another team member

with his/her workload?

FOCUSING ON CUSTOMERS

 Give an example of when you turned a negative customer

interaction into a positive one?

 Tell me about a time when you anticipated a customer’s needs

before they asked?

 When working with customers or patients, tell me how you create

an environment that helps them feel informed and cared for?