Page 45 - Studer Group Document

15 MINUTES 2-3 employees/day, 5 minutes each
+

15 MINUTES follow-up activities

30 MINUTES devoted to employee rounding daily

Suggested Frequency

Direct Reports & Activities Employee Rounding Goals

1-40 Employees Each Employee Monthly

40-80 Employees Each Employee Every Other Month

80+ Employees Each Employee Quarterly

Stoplight Report Update Monthly & Post in Department
All New Hires 30, 60 & 90 Days

Rewards and Recognition Derived From Round Acknowledge within 72 Hours (email, note, call)

National 2017 Employee Engagement/Retention Statistics

*39% of healthcare employees leave their job because of a poor relationship with their
supervisor (Studer)
*51% of employees are not engaged, 37% of engaged employees are looking for jobs or
watching for opportunities, as are 56% of not engaged and 73% of actively disengaged
employees (Gallup)
*It can cost 33% of an employee’s salary to replace him/her (HR Dive)

Employee Rounding Action Items

*Tell employees you will be rounding, when you will round and provide the list of questions
*Be prepared by reviewing past Rounding Logs and Stoplight Reports
*Focus on positives-what is working well and recognition of the employee
*Record issues on a rounding log
*Provide follow-up from previous rounds
*Recognize and reward those identified by peers
*Harvest rewards and recognitions (who and why)
*Assess employee needs (tools, equipment, systems, processes, quality, safety, etc.)
*Address priorities and issues
*Establish a standing agenda item to report on rounding outcomes at staff meetings
*Post Stoplight Reports in the department
*Reflect and act upon information