Page 32 - Goldair Handling_Corporate Responsibility & Sustainable Development Report 2017

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Regulated Agent

Based on the National Civil Aviation Security Regulation, the granted by the Hellenic Civil Aviation Authority (HCAA) once it
application of specific security standards, procedures, and has approved the Company’s Security Programme for each of
practices is required for preventing and handling unlawful its areas where cargo and freight handling is conducted. This
actions against civil aviation. In this context, Goldair Handling certification is required for the transport of cargo on aircraft
has developed strict procedures and is certified as a Regulated carrying out flights within the territory of the European Union.
Agent for the 3 Cargo and Freight Stations and the 18 regional More specifically, to obtain this certification, the following is
airports where it handles cargo and freight. This certification is required:

Staff trained in security procedures
A facilities surveillance system
100% security monitoring of cargo through approved methods (such as X-ray, Explosive Tracing Device, Dogs, etc.)
Controlled and accredited access to the cargo management and storage area
Inspection of consigners’ information
The provision of accompanying security information for each consignment

More information related to the Company’s investments in Cargo and Freight Stations for 2017, can be found under 5.2 “Cargo
Terminal Security” in Chapter 5 “Health and Safety Management”, page 64.

2.2. Assurance of Quality of Service

Goldair Handling is committed to the quality of services provided to its clients, in order to meet their needs and
expectations, with continued growth and improvement as its guide. This commitment is reflected in the revised
Quality Assurance Policy, as follows.

EXTRACT FROM THE COMPANY’S QUALITY POLICY

Goldair Handling operates with a view to ensuring the The company’s management always invests in quality by
necessary conditions and requirements in order to provide providing the necessary resources and recognising that their
high quality services, to continuously improve and evolve, insistence on the provision of qualitative services characterises
to fully satisfy its clients and to strengthen its status. The the Company’s diversification from its competitors.
company meets all challenges and successfully advances Goldair Handling always aims to offer services that
in the demanding environment of ground handling comply with the respective laws, regulations, standards
services. and the continuously increasing market needs.

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