Page 33 - Goldair Handling_Corporate Responsibility & Sustainable Development Report 2017

REPORT 2017

ISO
9001

INTEGRATED
MANAGEMENT
SYSTEM

ISO HACCP
14001 22000

The Company ensures that it is fully harmonised with the Through the Integrated Management System (IMS), the
international and Greek standards for the services it provides. company also ensures proper and adequate training of
In this context, it adopts and implements an Integrated Quality, workers, monitoring of the flow of the services it provides, as
Environmental, and Food Safety Management System for “the well as effective response to possible complaints on the part
provision of Ground Handling Services for Aircraft, Passengers, of its clients.
Freight and Mail,” which is certified in accordance with the
following standards, EN ISO 9001: 2015, EN ISO 14001:2015, More specifically, the services provided by the Company at
and EN ISO 22000:2005, and undertakes to comply with all the the Athens airport and at the regional airports are certified in
procedures laid down in the Quality, Environmental and Food accordance with the following standards:
Safety standards.

Athens Airport, however, the integrated quality
management system in accordance with ISO 9001 is
applied throughout the Company’s entire network.
ISO 9001 Quality Management System
ISO 14001 Environmental Management System Athens Airport and all regional airports

ISO 22000 Food Safety Standard
Athens and Thessaloniki Cargo terminals as well
as the VIP lounge in the intra Schengen area at the
Athens airport.

It should be noted that in 2009, Goldair Handling became the is the improvement of operational safety in ground services, the
first Greek ground handling company to obtain international reduction of damage to aircraft and ground equipment, and the
certification IATA-ISAGO (IATA Safety Audit for Ground Operations continuous improvement of the efficiency and adequacy of the
Program) for the services provided. The aim of this certification ground handling services provider.

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