Page 31 - Goldair Handling_Corporate Responsibility & Sustainable Development Report 2017

REPORT 2017

FLIGHT OPERATIONS LOUNGE AND VIP SERVICES
Flight operations include: preparation of the flight at the airport In recent years, Goldair Handling has strategically invested
of departure, or at any other location, in-flight service, which in the airports of Athens, Heraklion, Crete and Mykonos,
potentially includes an in-flight change of course, services after creating Lounges and offering high-quality services. The
the flight. Company maintains “Your Mykonian Luxury Lounge,” the only
passenger lounge at the Mykonos airport, the “Evropi” Lounge
SURFACE TRANSPORT at N. Kazantzakis Airport in Heraklion, Crete, and the Goldair
Surface transport services include the transport of passengers, Handling Lounge in the Intra Schengen area of “El. Venizelos”
crew, baggage, cargo and mail between the various terminals Athens International Airport.
of the same airport, except for any transport between the In 2017, the company created its new Lounge in the Extra
aircraft and any other spot within the boundaries of the same Schengen area of “El. Venizelos” Athens International Airport.
airport. It also includes any special transport requested by the
airline. FREIGHT AND MAIL HANDLING
Freight and mail handling services are mainly related to the
SERVICES FOR PASSENGERS WITH REDUCED MOBILITY day-to-day handling of freight and mail, preparation of the
These services pertain to various arrangements implemented required documents, customs procedures, etc. The Company
by Goldair Handling in order to improve the travel experience operates a Cargo Station at Athens Airport and at two additional
of passengers with reduced mobility. These passengers airports, in Thessaloniki and Heraklion, Crete, providing cargo
may request assistance at specific locations at each airport and mail services on a 24/7 basis.
in order to travel from a specified location to the check-in
counter, to go through ticket and baggage control, and to board
the aircraft once they have completed customs and security
procedures. They may also seek assistance in boarding and
disembarking from the aircraft, with ambulifts, wheelchairs, or
other necessary aid, as applicable, to get to their seat, to stow
and recover their baggage inside the aircraft. Once they have
arrived at their destination, they can travel from the baggage
claim area to a specified location, board their connecting flights
and, if the need arises, be transported to the restrooms.

CONSULTING SERVICES
Goldair Handling has developed consulting services to convey
know-how to emerging ground service markets through
its specialised staff. A typical example is the successful
partnership with the company ICAS, which is active at the
Addis Ababa and Dire Dawa airports in Ethopia.

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