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a. The University Service Directors’ /Campus Administrators' clients
shall evaluate them based on the following instrument..........
Factor/lndicator

(Good) (Very Good)

2. Cleanliness and
orderliness of office
visited
3. Friendliness and
attitude of attending
personnel
4 Expertise and
knowledge of
attending personnel
S.Overall experience

Comments for
Improvement:

AWARDS: 10 POINTS

International - 5 pts National - 3pts. Local/ Regional - 2 pts.

2. On-the-Spot Award or “Gantimpala Agad” Award. This shall be given
outright to employees/departments/offices/colleges commended by
clients for their courtesy, promptness, efficiency and dedication to duty,
innovative ideas or any extraordinary acts A certificate of recognition
shall be given as reward and incentive. Other appropriate reward and
incentive may also be given.

The award shall be given by campus and university wide.

1.1. The client/customer feedbacks which are gathered, summarize and
analyzed monthly is one of the bases for granting the award.
1.2. The individual employee to be awarded is commended by client for
the innovative kJeas/extraord inary acts as determined by the
Department of Human Resources and Development based on the
client feedback.
13. Departments/offices/colleges should have at least ten (10) client
feedbacks monthly before they can be qualified for the award.
1.4. The numerical rating of the department/office/college as rated by
their clients shall be used in the computation of their average rating.
The department/office/college with at least ten (10) client feedback
monthly and has the highest rating for three (3) consecutive months
will be considered for the award
1.5. Awarding may be done quarterly on the succeeding month following
each quarter during the flag ceremony.

10 | Internal Guidelines on Awards & Incentives, rev. 2019