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3. Each deliver)'/service unit shall have a minimum of 20 and maximum of 25 performance
indicators distributed appropriately among the three categories of functions.

4. Performance Measures Rubrics/Rating Scale
a. Quantity (SPMS Manual)
5 - Achieved the target by 130% and above
4 - Achieved the target by 115-129%
3 - Achieved the target by 100-114%
2 - Performance below target by 51-99%
1 - Performance below target by 50% and below

b. Timeliness - For convenience in measurement, timeliness dimension should be
expressed in terms of number of day (not week or months or hours).

Note: If deadline is not specified, automatically, deadline is based on the
Citizen’s Charter or 3 days after receipt o f request/instruction.
5 —Three or more days before the deadline

4 - One - two days before the deadline
3 —On deadline or due date

2 - One - two days after the deadline
1 - Three or more days after the deadline

For urgent requests (i.e. request received today and due within the day or the following day),
the task shall not be included in the performance report as such urgent requests could be
seldom received.

IV. Refined Performance Indicators
Please see attachment.

Prepared by:

JOYCE A. BODAH ENGR. LOINAZ D. DU LA WAN
Member/Secretariat, PMT PMT Chairperson/Chief Administrative Officer
Director, Planning & Information Management

Approved:

SERAFIN L. NGOHAYON, Ph.D.
University President

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