Page 32 - Rosendin Corporate Newsletter_Q1 2020
P. 32

What a quarter this has been! The year started
        on a positive note, with our team winning eighth                                                                                                                          CORONAVIRUS
        place at the Training Top 125 Awards, a significant
        achievement globally. Less than a month later, the
        pandemic had arrived, forcing 50 percent of our
        workforce to work from home.                                                                                                                                                                    SCAMS &
        Facing these challenges, how will the Training
        Department adjust to meet the company mission
        of Building Quality | Building Value | Building                                                                                                                                                        TRICKS
              ®
        People ?
        If this pandemic had hit during prior challenging
        periods, such as 9-11 or the financial crisis of
        2008, we would have found it nearly impossible to                                                                                                                                                                       By James McGibney,
        continue to deliver our learning services effectively.                                                                                                                                                  Senior Director Cybersecurity & Compliance
        But, through our early investments in learning and
        collaborative technologies, we are fully prepared to
        meet the needs of the company.

        The Training Team is leveraging multiple platforms
        to share information and to communicate with
        learners. As Rosendin's team members become      STAY THE
        more comfortable with various pieces of technology,                                                                       As most of you can imagine, scammers are taking full    Watch for emails claiming to be from the CDC
        we expect to see continued growth in learning                                                                             advantage of fears surrounding the Coronavirus. In 30 days,  or WHO. Use sites like coronavirus.gov and usa.gov/
        Some additional preparations that we made include: COURSE                                                                 increased dramatically. Here are some tips to help you keep   access up-to-date information about the Coronavirus from
                                                                                                                                  36.2 percent of all inbound emails to Rosendin employees
                                                                                                                                                                                          coronavirus to get the latest information. You can also
        completions and improved outcomes.
                                                                                                                                  were spam and phishing attempts. Robocalls have also
        We have increased the frequency of information
                                                                                                                                                                                          the Centers for Disease Control and Prevention (CDC)
        through our newsletter "The Trim Tab" to highlight
                                                                                                                                  these scammers at bay:
                                                                                                                                                                                          website cdc.gov and the World Health Organization (WHO)
        courses of interest and upcoming virtual training
                                                                                                                                                                                          website who.int.
                                                                                                                                  Hang up on robocalls. Don’t press any numbers.
        events. Trim Tab releases are now weekly.
                                                                                                                                  from Coronavirus treatments to work-at-home schemes.
                                                                                                                                                                                          not any vaccines, pills, potions, lotions, lozenges or other
                                                                                                                                  The recording might say that pressing a number will let you
         •  Assistant Project Management Development            How the Training Department is                                    Scammers are using illegal robocalls to pitch everything   Ignore on-line vaccination offers. Currently, there are
                                                                                                                                                                                          prescriptions, or over-the-counter products available to treat
           Program. This program provides clarity and empowers                                                                    speak to a live operator or remove you from their call list,   or cure Coronavirus. Ignore these offers.
           Assistant Project Managers to own their development   helping to keep Rosendin's mission                               but it might lead to more robocalls instead.            Refrain from downloading Coronavirus "real-time"
           towards becoming Project Managers. A series of      alive during unprecedented times                                   Do your homework when it comes to donations.            tracking maps. The downloadable “Coronavirus Maps” are
           webinars will introduce the program to interested                                                                      Never donate in cash, by gift card, or by wiring money when   being used to plant malware on victims’ computers. What’s
           Project Assistants and Assistant Project Managers.                                                                     it comes to donations for Coronavirus, whether through   worse, you don’t even need to download an app to run the
         •  Foreman's Boot Camp. Recently reformatted and            custom content. Traffic to LinkedIn Learning continues to grow,   charities or crowdfunding sites. Don’t let anyone rush you   risk. Even interactive browser dashboards can be infected.
           currently rolling it out virtually to our Renewables Group in one-  with course completions increasing by almost 300% from   into making a donation. If someone wants donations in   You should avoid accessing any such maps or links under
           hour segments.                                            February to March. We continue to see dozens of access requests   cash, by gift card, or by wiring money, it's most like a scam.   any circumstances.
                                                                     per week from every sector of the workforce.                 Don’t do it.
         •  Strengths-Based Program. Preparing to offer via webinar to                                                                                                                    Be safe out there and be cybersecurity conscious.
           complete the company-wide rollout of this vital program.  •  Competency Maps. By leveraging competency maps, learners   Fact-check information. Scammers, and sometimes
                                                                     have a clear path to follow in their professional journeys that   well-meaning people, share information that hasn’t been
         •  QA/QC Certification Program. Working on virtual training   clearly describe the competencies needed to be successful in each   verified. Before you pass on any messages, contact trusted
           content.                                                  role and which courses are approved to develop these concepts.   sources.                                              If you are a victim of a scam or attempted
         •  Lean Construction Institute (LCI). Partnered with LCI to deliver   When coupled with manager coaching and on the job experience,   Know who you’re buying from. Online sellers may claim   fraud involving COVID-19 you can:
           relevant programs to our teams.                           the development of competencies will continue.               to have in-demand products, like cleaning, household, and   Contact the National Center for Disaster
         •  LinkedIn Learning. Our team is continuously developing   Overall, our Training Team is confident that we can meet the learning   health and medical supplies when, in fact, they don’t.  Fraud hotline at 866.720.5721 or on-line at
           Rosendin-specific learning content for our employees. LinkedIn   and development needs of our workforce, and we continue to test   Don't respond to texts, emails, or calls about checks   justice.gov/DisasterComplaintForm.
           Learning continues to be a key partner for our group, and we   new technologies and methods to improve the user experience. From   from the government. The IRS will not contact you   Report it to the FBI's Internet Crime Complaint Center
           have seen exponential growth in learning consumption. Since   our relationships with other learning professionals in the industry, we   by phone, email, text message, or social media with   at ic3.gov.
           the beginning of 2019, Rosendin employees have completed   are monitoring what strategies other companies are utilizing to meet   information about your stimulus payment, or ask for your
           over 4,000 courses and 127,000 videos on the LinkedIn Learning   the needs of their workforce.                         Social Security number, bank account, etc. Anyone who       Contact your local FBI field office or submit
           platform. Learners have also viewed 10,000 pieces of Rosendin's                                                        does is a scammer. Only use irs.gov/coronavirus to submit   a tip on-line at tips.fbi.gov.
                                                                                     By Lisa Vere, Vice President, Quality & Training
                                                                                                                                  information to the IRS.
        32    The Feeder | Issue 1, 2020                                                                                                                                                                          Issue 1, 2020 | The Feeder    33
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