Page 413 - Cambridge IGCSE Business Studies

IGCSE Business Studies Student CD-ROM

Communication barriers

• Wrong medium used
Problems with the communication • Language is too complex
channel • Message is too long
• Channel of communication is too long

• Lack of trust and respect
Problems between sender and
Barriers to effective communication • Demotivated workers don’t listen properly
receiver
• Workers do not pass on the message

• Too much noise when message is
Problems with the physical being sent and received

environment • The sender and receiver are a
long distance from each other

Problems of ineffective communication

Problems caused by
poor communication

Tasks not completed Damage to Fall in morale and Greater risk of Poor recruitment
or not completed Poor sales and selection of
correctly business’s reputation motivation accidents workers

© Cambridge University Press 2014 IGCSE Business Studies Section 2 – Mind maps 7