Page 412 - Cambridge IGCSE Business Studies

IGCSE Business Studies Student CD-ROM

9 Internal and external communication

Benefits of effective communication

Benefits of effective
communication

Improves
Improves worker
Reduces risk of Faster decision- Quicker response motivation and coordination Improves customer
mistakes making to market changes between relationships
morale
departments

Methods of communication

• Face-to-face conversation
• Interviews
Oral
• Meetings
• Telephone
• Letters
• Memorandums
• Noticeboards
• Meeting agenda and minutes
Written • Job descriptions
• Purchase order and invoices
Communication methods • Reports
• Company magazine
• Email
• Fax
Electronic • Text messaging
• Video-conferencing
• Social media
• Bar charts
• Graphs
Visual • Photographs
• Videos
• Presentations

© Cambridge University Press 2014 IGCSE Business Studies Section 2 – Mind maps 6