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ACCOUNT
MANAGEMENT
What is Account Management? So let’s discuss account management, and how we get
Account management is a large topic, and actually those payments in on time.
involves all customer interactions (customer service, Handling a customer’s account will have a profound
payment taking, phone calls, etc.), and POS account effect on how the customer will view us as a company.
management (updating customer files, logging calls The policies and procedures we employ are generally
and contact with customers, logging reference calls / more restrictive than most laws covering collection
contacts, etc.). activity. Failure to follow company guidelines could
Generally speaking, though, when you hear “account result in disciplinary action up to firing, but could also
management”, we are referring to getting renewal result in various legal difficulties for both you and the
payments in on time. If an account is past due, it company. Those guidelines revolve around what are
means getting a payment from the customer to bring known as the “Forbidden Acts.”
the status of the account back to good standing. Over the next few pages, we’ll cover each of the
Forbidden Acts in detail
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