Page 194 - Drive First Gear Complete - Web

FORBIDDEN
ACTS

Contacting Customers WELCOME & ORIENTATION / TRAINING ROADMAP

Phone calls or personal contact with customers must be made
between the hours of 8:00 am and 9:00 pm. Do not contact If you need to leave a message
customers at any time on Sundays, legal holidays, or when the store is for the customer, you should
closed. When contacting your customers, you should be aware of any not leave information such
customer requests regarding approved calling times. Some customers as the status of their account
work late shifts and can only sleep during the day while children or amounts they owe. Your
are at school. If a customer requests contact during prohibited days message should include:
or times, obtain the request in writing and place the request in the
customer’s file. • Your name
• Company name
Normally, all telephone calls are accompanied by the identifying • Store phone number
telephone number of the originating call, or caller. Never use any • Date and time
service or software to hide our number on CallerID. This is prohibited • A courteous request to
and should not be used at any time when contacting customers. This return your call
includes software such as, “Bluff My Call”, which allows the caller to
change the number on the call recipient’s CallerID.

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