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FORBIDDEN
ACTS
Other unapproved methods of contacting customers WELCOME & ORIENTATION / TRAINING ROADMAP
are the use of personal cell phones to make
collection calls, sending text messages, and email
or communication via social media websites like
INTRODUCTION TO ACCOUNT MANAGEMENT / FORBIDDEN ACTS
Facebook. Using any of these methods disguises the
identity of Rent-A-Center and should not be used.
Use only the store’s telephones or in-person visits Your only written communication with a customer is
to make collection calls. Attempting to use any of the company-approved 14+ day letter. These letters
the other methods can lead to disciplinary actions, must be sealed in an envelope to prevent anyone
including termination. from reading the customer’s private information.
While you may consider it a good idea to use Never write anything on the letters or the envelopes
improper or illegal means to reacquire the used to distribute them.
company’s property, in the long run it can cost the Using postcards to communicate with customers
company quite a bit of money in legal disputes is also prohibited, except for marketing and
and other issues. It could potentially jeopardize advertising materials. You may not send “In care of”
your job, so you must stay within Rent-A-Center’s letters to a customer unless the customer lives at or
guidelines when it comes to collection payments or accepts mail at that address.
merchandise.
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