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Bankruptcy

In most cases, you will be notified of the bankruptcy
by the customer or their attorney; at that point,
cease all contact with the customer and notify your
owner immediately.

Do not call or visit the customer’s home under
any circumstances and do not send any written
correspondence to the customer. Any violation of this
policy could result in civil action against you and the
Home Visits company. INTRODUCTION TO ACCOUNT MANAGEMENT / FORBIDDEN ACTS

Third-Party

Disclosures

You are limited in what you can discuss or say to a account. The only reason you should contact a third
disinterested third party without the express written party person is if you are unable to get in touch with
consent of the customer. Any person who is not listed the customer.
on the rental agreement is a disinterested third party.
Don’t wear out your welcome by making more than
You may not discuss a customer’s account, reveal one contact with a third party. Call them once unless
any past-due balances, or reveal that they owe any the information already provided is incorrect or
money, with a third party. incomplete and you now believe the third party has
the correct or complete information.
You may call a third party to relay a message for the
customer, but you may only ask them to have the Never request or require a third party to make a
customer contact you. If you reach an answering payment on behalf of the customer. If contacting a
machine or voice mail, you may only leave your third party to obtain location information, ask only
name, the name of the company, the store phone for:
number, date and time of the call and a message to
have the customer contact you. You may not leave • Address
any message regarding the status of the customer’s • Contact information
• Employment information

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