Page 192 - Drive First Gear Complete - Web

FORBIDDEN

ACTS

Harassment

Much of your daily activities will involve calling • Do not harass customers or others by
or visiting customers, but when it comes to calling repeatedly when the customer has
collections, there are some very particular rules refused to speak to the coworker, or is not
answering the phone.
you must follow to ensure you do not harass our
customers. • Do not harass customers or others
• Do not contact customers or others by repeatedly ringing the doorbell or
knocking on the door.
prior to 8:00 a.m. or after 9:00 p.m., or at any
time on legal holidays or Sundays.
• Do not harass customers or others
• Do not leave any information on an by leaving repeated messages
(Example, leaving multiple messages
answering machine, voicemail or on answering machines, voicemail, or
text message that includes any leaving any text messages) on answering
information regarding account status machines or voicemail, or by text messaging.
or amounts owed.

• Do not place a door hanger anywhere • Do not harass customers or others by

parking company vehicles near their
other than on a customer’s front residences for extended periods of
door, nor write anything on a door time “in hopes of catching them at home”.
hanger other than contact
information, if required. Never leave • IMPORTANT: Coworkers do not text
more than one door hanger. customers from their personal cell phones
or text customer’s personal cell phones in
• Do not contact a customer’s place of general.
employment after being told not to
do so by the customer or the
employer.

• Do not contact the customer once any
coworker has been notified of a
bankruptcy, or if the customer is
represented by an attorney in regards to
his/her account.

• Do not harass customers or others by
using abusive, degrading language, or
racial or sexual slurs. Never ridicule a
customer or use profanity when speaking
with a customer.

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