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FORBIDDEN

ACTS

Trespassing Threats TABLE OF CONTENTS

Trespassing is strictly forbidden. Do not threaten any criminal or civil
There are several things to action in any form (verbal or written)
remember when you are unless it is approved to act on, or
recovering merchandise from pursuant to Rent-A-Center’s Legal Action
a customer’s home. Guidelines on RACiNET. This includes, but
is not limited to threatening to:
• Never enter a customer’s
home without permission and • Take a customer to court INTRODUCTION TO ACCOUNT MANAGEMENT / FORBIDDEN ACTS
if no one is over the age of 18, • Garnish their wages
don’t go in. • Get them terminated from their job
• You may not use a property • Ruin their credit score
owner, landlord, or neighbor to • Have them arrested
gain entrance into a customer’s Leading a customer to believe that his
home. or her account would be referred to a
• If a customer or other person law enforcement agency or any other
asks or tells you to leave branch of government is also considered
their property, you must leave a threat and is strictly forbidden.
immediately.
• If you are at a customer’s
residence and no one is home,
but the door is unlocked or open,
you may not enter the home. Ask
a neighbor, landlord, or property
owner to secure the door, but
you may not enter.

Violence #@!#*#@ (

As a general rule of thumb, violence is never a good idea and as a Rent-A-Center
employee, you may not commit or threaten any acts of physical violence. Never
strike or verbally assault a customer or others, even in retaliation.

You are expected to conduct yourself in a professional manner at all times.
Ultimately, you will always have control of YOU; in any situation that escalates
to the point that violence is a possibility, excuse yourself and walk away.
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