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PAST-DUE
COLLECTIONS
GOALS
Now that you know how important it is that we Each store’s total BOR is generally split up into two
receive payments, and how important it is for us to three smaller and geographically designated
to get our payments in a legal manner, it’s time to routes. Each route is assigned to a customer
talk about how we know we’re doing a good job at account representative (CAR).
getting our payments in the door.
As a CAR, you will be responsible for achieving WELCOME & ORIENTATION / TRAINING ROADMAP
We do not have a grace period, so if your these past-due collection standards each and every
customer’s payment is due on Saturday, they are week.
past due on Sunday.
You will want to memorize these goals, what they
We have weekly performance standards that we mean, and how to figure them out, because your
refer to as Past-Due Collections Goals, and we’ve performance throughout your career will be tied
discovered over the years what percentage of our very closely to these standards.
customers can be allowed to be past due on their
payments each and every week, yet still ensure NOTE: Locally owned and operated Rent-A-Centers
that our week goes smoothly. may operate with different collection standards.
See your franchise owner or store manager for your
Most of our customers’ payments are due on open/close standards and collections guidelines.
Saturday (95%, actually), so our most important
collection goal is our Saturday Card Close.
Document your store's
guidelines or standards on the
line within each circle: THURSDAY
MONDAY
7+
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