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YOUR COLLECTION
GOALS

Let's dive in deeper to these numbers so that you understand how we calculate them and how you can
set goals for yourself using these numbers. Remember, the success of your entire career with RAC will
be very closely tied to these collection standards so pay close attention. Follow the instructions for each
example to complete this activity.

My store's collection standards are:
Monday Open Thursday Open Thursday 7+ Close Saturday Close Saturday 7+ Close

Example 1 WELCOME & ORIENTATION / TRAINING ROADMAP
Can you figure the closeout goal for this store?

Today’s (Saturday) Open:

BOR/Accounts 1-6 7-14 15+ SSH TOT Open %
622 5 40 5 0 50
1. What did this store open at today?
a._____________________Overall %

b._____________________7+%

2. What is the Saturday Closeout Goal?
a._____________________Overall %

b._____________________7+%

3. Accounts seven or more days past due (7+): a. How many 7+ accounts can this store have
and still achieve 4.5%?

b. How many 7+ accounts does this store need
to clear?

4. Total number of past-due accounts: a. How many total past-due accounts can this
store have and still achieve 5.9%?How many
total past-due accounts does this store need to
clear?

b. How many total past-due accounts does this
store need to clear?

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