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PAST-DUE

COLLECTIONS

GOALS

Our collection goals / standards look like this: • Thursday Close 7+ Total Past-Due Percentage is
2.9% or less: This is probably the second most
• Monday Open Past-Due Percentage is 20.9% or important collection standard you can achieve each
less: This means that when your store opens up week. By the close of business Thursday, less than
Monday morning, less than 21% of your customers 3% of your store’s / route’s BOR can be seven or
missed their payments that Saturday. more days late. WELCOME & ORIENTATION / TRAINING ROADMAP

• Thursday Close Total Past-Due Percentage is 11.9% • Saturday Close Past-Due Percentage (Saturday
or less: This means that by the close of business Card Close) is 5.99% or less: This means that by the
each Thursday, less than 12% of your store’s / close of business each Saturday, less than 6% of
route’s BOR is allowed to be past due. your store’s / route’s BOR is allowed to be past due. INTRODUCTION TO ACCOUNT MANAGEMENT / PAST-DUE COLLECTIONS GOALS

NOTE: Again Locally Owned and Operated Rent-
7+ A-Centers may operate with different collection
standards. See your franchise owner or store
manager for your open/close and collections
guidelines.
SATURDAY

DAILY GOALS

There are collection goals for each and every day, but we track these four to determine your
performance. Partner with your store manager to list each day’s open and close collection goals:

MON TUE WED THU FRI SAT

OPEN %
CLOSE %
7+ DAY
CLOSE %

199 200
200

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