Page 203 - Drive First Gear Complete - Web

RAC

COLLECTION LINGO

The paragraph below contains several phrases you are likely to hear in a typical week in your store. Read
the paragraph below, then try your luck at translating RTO-speak into plain English.

“You need to clear seven cards today; three of them need to be red tags
to hit your close. You have two cards rolling today; you need to clear

them or you will miss your open. What is your progress on your skips?”

Draw a line from the RTO Speak phrase on the left to the correct “Plain English” answer on the right. WELCOME & ORIENTATION / TRAINING ROADMAP

What You Read (RTO Speak) What It Actually Means (Plain English) INTRODUCTION TO ACCOUNT MANAGEMENT / COLLECTION LINGO

You need to clear seven You need to get payments for these
cards today. today or you will miss your past-due
collection goal for tomorrow.

Three of them need to be red tags Of those seven, three of them need
to hit your close. to be accounts that are seven or more
days past due.
You need to get payments or returns on
You have two cards rolling today. seven of the past due BOR in your route
to achieve the past-due collection close
goal for the day.
You need to clear them or you will You have two BOR that need payments

miss your open. today or they’ll go past due.

What is the progress of the accounts
What is your progress on skips? in your route that have moved and are
very far past due?

The Answer in your route that have moved and are very far past due?) collection open goal for tomorrow. What is the progress of the accounts on, or they will be past due tomorrow and you will miss your past-due You have two BOR that are due today that we need to get payments

202
201 three of them need to be accounts that are seven or more days past due. achieve the past-due collection close goal for the day. Of those seven, payments or returns on seven of the past-due BOR in your route to When matched correctly, the statement will read,“You need to get 202

Drive_First_Gear_vF2-0_Day3.indd 202 7/9/2015 4:01:16 PM