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SECTION FOUR QUIZ

CONGRATULATIONS

ON COMPLETING SECTION FOUR!

Now, let's see what you've learned. Complete the Section Four Quiz below.
❶ When is it important to check serial numbers? (cirlce all that apply)
A. When inventory arrives at the store C. When product is sent for service
B. When inventory leaves the store D. When a customer handles the product

❷ When is an inventory audit performed in the store?
A. Twice a week C. Every Wednesday
B. Once a week D. Only Fridays

❸ What do we call new product after it has been returned to the store?
A. Previously rented C. Cheap
B. Used D. Brand new

❹ TRUE or FALSE? We want to set the term of previously rented items based on their condition?

❺ How do inventory audits help us serve our customers? (circle all that apply)
A. We have what we say we have
B. We assist nearby stores with inventory they need
C. We have proper amounts of stock our customers need
D. We have lots of product on the floor
E. We instill customer confidence by delivering the correct product

❻ Which of the reports below show products in service and products currently on loan with customers?
(circle all that apply)
A. Units Being Serviced C. Loaner Report
B. Service Report D. Loaned and Serviced Report

❼ What is the most important step in taking a customer’s payment for future account management success?
A. Pull up the customer C. Take the payment
B. Update the customer’s information D. Thank the customer

❽ What do you need to do after taking a payment from a customer?
A. Thank them C. Print a receipt E. All of the above
B. Ask for a referral D. Shake their hand

❾ Merchandise that sits in the store (called idle inventory) is merchandise that:
A. Loses revenue C. Gains value
B. Loses value D. Gains experience

❿ You should _____________________ and ___________________all previously rented items over 90 days
idle on the sales floor to increase the sense of urgency to rent them first. (Circle all that apply.)
A. Identify C. Deliver
B. Hide D. DeliverRefurbish (6.) A,C (7.) B (8.) E (9.) A ( 10.) A,D (1.) A,B,C (2.) B (3.) A (4.) True (5.) A,C,E

231 ANSWERS:

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