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3: ICT Support and DIY Solutions
Accessing the Havering Network Remotely (continued)
QR Code, click Configure app without load.
notifications. The QR code will change and •
you can attempt to rescan. If you are using Chrome or Firefox as
your browser, when you click to open a
• To use Authenticator on your phone, connection you are prompted to save an
download the Authenticator app from the RDP file, and get no option to open (which
Apple App Store or Google Play Store. is why we recommend Internet Explorer).
If you must use one of these browsers, you
6. Once you have setup your 2FA methods,
click Save. will then need to navigate to where the
file was saved and open it. As a new RDP
Logging into the Remote Access file is saved every time you open a new
Portal connection, you may want to regularly clear
Once your 2FA method has been set up you out older RDP files.
can proceed to log in to the RAP. NB:
1. Go to https://remote.havering.gov.uk and • Microsoft Edge is not supported.
enter your LBH login details. Your username
will be your full Havering Council email • Please do not use Firefox on Mac,
address. After you click Log On, your chosen as issues have been encountered.
2FA method will activate. If you have already registered for the self-
• If you chose to use your mobile phone service password reset you do not need to
number, you will receive a text or phone register with Azure MFA again.
call. Enter the code as requested. To follow these instructions with step-by-step
• If you chose to use the authenticator app, pictures, follow this link:
you will receive a notification on your https://onesourcegov.files.wordpress.
phone. Tap the notification request to open com/2019/12/new-remote-access-portal-
the app and tap Approve. The portal will lbh-final.pdf
then log in. For FAQs, click here.
2. Click the LBHDESKTOP icon to open a
connection to the remote server.
• If you are using Internet Explorer you will
get the option to Open. Internet Explorer is
recommended as it allows you to directly
open the Remote Desktop Connection file
rather than save it first. If you receive a
warning in Internet Explorer, click Allow.
Your remotely accessed desktop will then
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