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3: ICT Support and DIY Solutions
Improve your Connectivity
The Havering Network 1. Test the speed on your line
With many more Havering Council employees This will show you what speed you’re actually
working from home at the moment, our getting. You can run a speed test using a
servers are experiencing a greater demand. mobile and broadband checker. Carry out tests
To help things like email and Skype calls run over a few days and test at different times of
smoothly when you really need them to, here day and in different rooms. You can try these
are some tips to follow: helpful links to test the speed on your line:
4. Only keep applications or software open • Broadband speed tips
that you are actually using. • Broadband and mobile coverage checker
5. If you are sending a lot of files via email, 2. Some devices can interfere with your
reduce their size before you attach them to router
your email.
• Find the file or folder Halogen lamps, dimmer switches, stereo
or computer speakers, fairy lights, TVs and
• Right-click the file or folder monitors have all been known to affect routers.
• Select Send to > Compressed (zipped) folder Keep your router as far away as possible from
other devices as well as those which operate
This will create a zip (small) folder you can wirelessly, such as cordless phones and baby
attach to your email for sending.
monitors.
6. Only use Skype for Business for calls with Place your router on a table or shelf rather
three or more people.
than on the floor and keep it switched on.
7. Shut down your smart working device 3. Upgrade your router
completely when you finish for the day.
If you have an older router, or you have regular
By taking these steps you will help ease the disconnections on your line, an upgrade might
pressure on our servers so that everyone help. Speak to your provider about this.
working from home has better connectivity.
4. Try wired rather than wireless
Your Wi-Fi Connection Use an Ethernet cable to connect your
With many people following government computer directly to your router rather than
guidance and working from home, your using Wi-Fi. This is a computer networking
internet provider may also be under greater cable which should give you a faster, more
strain. This could possibly lead to a weaker reliable connection. See an example of an
or reduced internet connection in your home Ethernet cable here - Havering cannot provide
which can affect your ability to work. Below these for you.
are some tips to help you improve your
connection.
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