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3: ICT Support and DIY Solutions
ICT Security
The Covid-19 pandemic has brought many challenges and is likely to do so for some time to
come. One of those challenges is how to stay productive and stay safe whilst working remotely.
When working remotely for long periods of time can make it harder to spot threats to security,
such as phishing and social engineering attacks. Below is some guidance to follow should you
suspect you have received such a threat.
Phishing
Phishing is when someone poses as a trustworthy person or body in an electronic
communication e.g. email to gain access to sensitive information such as username, passwords
and credit card details.
DON’T DO
Take time to confirm if it is genuine and from
Click on any links in the email
a known contact. If it is not genuine then:
Follow any instructions in the email Report it to ICT
Forward it to another staff member Delete it
Social engineering attacks
• Verify the identity of the person calling on any links in the email.
• Never give out any sensitive personal information.
• Never let anyone connect to your council device remotely unless it is a member of the ICT
support team.
Requesting ICT equipment for new Obviously this means the process for new
starters during COVID19 starters needs to change to support these
Before the COVID19 crisis, new members of new remote working arrangements.
staff would come into their office on their first When looking to employ new staff, managers
day and be issued with their network account should be asking if the new starter has access
details and ICT equipment by their manager. to their own ICT equipment (desktop, laptop
However, now this is not possible with the and mobile phone) that they are happy to use.
majority of council buildings shut and clear This will depend on the nature of their job
advice that if staff can work from home then and the type of work they need to do for the
they must stay at home and work there. council.
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