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3: ICT Support and DIY Solutions

Forgotten passwords and unlocking your account

(continued)

To set up Authentication by Security
Question

Select Set It Now next to the “Security
Questions have not been configured” option.
You will be given pre-set security questions ?
and will need to select 5 questions and
It is recommended that you save ?
provide 5 answers. You may not use the same
question or answer more than once.

3. When you have completed the steps above,
press Finish. You will be taken to a screen
headed Access Panel Applications. This may ?
show other Microsoft cloud applications
you may have access to. You can close this
window. You have now completed the
registration process.

Reset your Password or Unlock your
Account

Once registered for the self-service portal, you
will be able to reset your PC login password or
unlock your account whenever you need to by

accessing the Forgotten My PC Login Password
link on https://onesource.co.uk/. ?

https://passwordreset.microsoftonline.com
as a favourite on your mobile phone or tablet
as this is the link you will need to reset your
password or unlock your account.

Please continue to use Password Safe for
storing your application passwords so you
don’t forget them, but there is no need to

set up Password Safe buddies to help
recover your password or unlock your
account.

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