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3: ICT Support and DIY Solutions
ICT Support
Due to Covid-19, and with so many Havering This will be reviewed at the end of the initial
Council employees working remotely, ICT is three weeks in line with government advice.
seeing requests at a far higher level than
normal. In order to respond appropriately to If your issue meets the above criteria, follow
COVID19 requests, ICT are only progressing the guidance below on how to raise a ticket
the following work and requests: with ICT online.
• Work related to COVID19 How to raise an ICT ticket online
1. Follow this link: https://newham-dash.
• Essential maintenance and upgrades achieveservice.com/en
to our network related to security and
performance of our remote working 2. Log in using your Havering Council details.
infrastructure. ICT will also continue to 3. Select Contact ICT > Havering Council > ICT
make legislative and government required
changes. 4. Select the most relevant subject area and
enter the details of your issue.
• Closing the Havering drop in point in line
with the Town Hall closure. If staff need 5. Click Submit when you are finished. You
to be physically seen for help this will be should then receive an email confirming
scheduled as an appointment. The vast your submission.
majority of issues should be manageable To edit or update your ticket, follow steps one
remotely so please raise any requests and two then select Track my call > View all
through the ICT Contact Us form. calls.
Select the relevant call and make any changes
here.
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