Page 92 - VIRANSH COACHING CLASSES

4. Retail Services:
a. Retail Post:
Through 'Retail Post' the department offers convenience to the general public by making third
party products and services available in their vicinity through selected Post Offices. Under Re-
tail Post, a range of services are offered including the collection of electricity bills, collection
of taxes, collection of other bills and fee for the Government etc. Further, under Retail Post,
the Post Office sells application forms.

b. e-Post:

Department of Posts has introduced ePOST service. Through ePOST, customers can send their
messages to any address in India with a combination of electronic transmission and physical
delivery through a network of more than 1,55,000 Post Offices. ePOST sends messages as a
soft copy through internet and at the destination it will be delivered to the addressee in the form
of hard copy. ePOST can also be availed by the corporate customers, by having a business
agreement with India Post. Corporate customers will get special ePOST rates and other value
additions.
II) Modern means of communication:

Courier Service Internet e-mail

a. Courier Service:
An individual or a company responsible for the exchange of items between two or more
parties is known as courier service. Courier services are usually employed by· a company and
they charge a flat rate to the party using the courier service. Courier s·ervices are different
from ordinary mail services by features such as speed, security, tracking, signature and swift
delivery times. As a premium service, courier service is usually more expensive than usual
mail services. Some examples of courier services are DHL, DTDC,UPS etc. '
b. Internet:
The Internet (interconnected network) is the global system of interconnected computer networks
that use the Internet protocol suite (TCP/IP) to link devices worldwide. It is a network of

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